Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

  1. Brian Deagon, ‘‘Top Brass Slow to Embrace InstantMessaging Technology—Explaining IM Benefits,’’ Investor’s Business Daily (July 2, 2003).

  2. Harry Wessel, ‘‘IM: Two Little Letters Equal a Big Help to Some Businesses,’’ Orlando Sentinel (June 25, 2003), G1.

  3. Lisa Meyer, ‘‘IM Intrigues the Enterprise: VARs Tasked to Control Disparate Instant-Messaging Implementations,’’ Varbusiness (May 12, 2003), 62.

  4. Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

  5. Ibid.

  6. Ibid.

  7. Ibid.

  8. Ibid.

  9. Ibid.

  10. Ibid.

  11. Ibid.

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