Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

A

abusive language, 79

acronyms, 87–89

Akonix Systems, 20, 34, 135–136, 180

Alaska Airlines, 41

American Family Insurance, 63–64

American Home Products Corporation, 51

American Management Association, 15, 81, 93

Andersen Consulting, 96–97

antivirus software, 33

AOL Instant Messenger, 8–9, 12, 14, 17, 28, 31, 33, 34–35, 43, 180

Association of Information and Image Management (AIIM), 101–102

Association of Records Managers and Administrators (ARMA), 101–102

attorney-client privilege, 53, 58–59

authenticity, 17