Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

B

backup practices, 105–106

Blue Coat Systems, 79

broadcast feature, 42

buddy (contact) list, 82, 127

business records, 93–95

defined, 94–95

educating employees about electronic, 95–96

instant messages as, 95–96

retention and deletion strategies for, 48–49, 93–95

subpoenas of, 15, 16, 48–49, 52, 94

value of, 95