Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

E

eavesdropping, 43, 59

Electronic Communications Privacy Act (ECPA), 56

electronic discovery, see discovery

electronic eavesdropping, 43, 59

e-mail

as-needed-only use, 35

backup of, 105–106

code of conduct, 159–161

do’s and don’ts for, 155–158

instant messaging (IM) versus, 10–11, 31, 42

regulation of, 136, 138–140

retention and archiving challenges, 15, 138–140

E-Mail Rules (Flynn and Kahn), 13, 50–51

embarrassing information, 59, 60, 61, 64–65, 70–75, 83–85, 103

emoticons, 89

employee handbook, 128

employee productivity, see productivity

Employee Retirement Income Security Act (ERISA), 101

employers

failure to monitor/retain internal e-mail, 56, 61–62

IM as property of, 49–50, 56– 58, 63–64, 102–103

legal responsibility for employee messages, 49–50, 70, 80

personal IM use policy, 69–76, 126–127

sample confidentiality statement, 62

sample content statement, 86– 87, 90

sample personal use statement, 72–73

sample privacy statement, 65

sample record ownership statement, 57–58

Employment Law Alliance, 52

encryption, 14, 33, 58–59

Enron, 102–103, 134

Enterprise AIM Services, 181

enterprise IM tools, 33, 59, 75, 82, 87, 125–126, 181

Enterprise Storage Group, 49

ePolicy Institute, 15, 81, 93

e-risk management, compliance, and litigation response team, 37–39

dead records management, 102–103

establishing and empowering, 113–114

importance of, 37–38

key members of, 37–39

eSignature Act, 101

ethnic slurs, 85

evidence

destruction of, 52–53, 94, 97, 98, 109–112

failure to produce, 53, 94

messages as legal, 15, 16, 51–53, 80, 81–82, 83–87, 96–97

subpoenas and, 15, 16, 48–49, 52, 94

see also discovery