Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

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Galvin, William, 106

Gartner, Group, 3–4, 30

gateway IM technology, 20, 34– 35, 82, 87, 100, 126, 135– 136, 180

General Nutrition Corporation, 111

gossip, 64, 79, 85, 103

Gramm-Leach-Bliley Act (GLBA), 139