Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

H

hackers, 35, 55

handheld devices, 11, 42

harassing language, 85

Harris Interactive, 57, 58, 139

health care providers, 143–144

hidden readers, 83

HIPAA, 100, 101

hostile work environment claims, 51, 80, 84, 85–87, 121

hostility, 124

human resources manager, on e-risk management, compliance, and litigation response team, 39