Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication
Chapter 1: Instant Messaging Is Used by Someone in Nearly Every U.S. Company
- Real-Life E-Disaster Story: Brokers Instant Messaging with No Regard for Regulatory Rules
- Real-Life E-Disaster Story: Instant Messaging Viruses on the Rise
- Real-Life E-Disaster Story: Deception by Unscrupulous Outsiders
Chapter 2: Uncovering Unauthorized Instant Messaging Use in Your Office
- Sample Instant Messaging Survey Memo
- Sample Instant Messaging Usage Questionnaire for Employees
Chapter 3: What’s the Best Way to Manage Employees’ Instant Messaging Use?
- Real-Life E-Disaster Story: IT Consultant Circumvents Instant Messaging Ban
- Real-Life E-Disaster Story: 50,000 Employees Protest Instant Messaging Shutoff
- Real-Life E-Disaster Story: Employers Favor Instant Messaging Over E-Mail in Battle Against Spam
- Real-Life E-Disaster Story: Private Messages Travel via Public Networks
Chapter 6: Instant Messaging Creates Business Challenges and Legal Headaches
- Real-Life E-Disaster Story: Instant Messaging Evidence Supports Conviction
- Real-Life E-Disaster Story: Employer Liable for Supervisor’s Sexual Harassment.
- Real-Life E-Disaster Story: E-Mail Evidence Leads to $3.75 Billion Settlement
Chapter 7: Instant Messaging Compounds Confidentiality Concerns
- Real-Life E-Disaster Story: Customer Data at Risk of Identity Theft
- Sample Record Ownership Statement
- Real-Life E-Disaster Story: Instant Messaging Leaks Sink Corporate Ships
- Real-Life E-Disaster Story: The CFO Seeks Revenge via Instant Messaging
- Sample Confidentiality Statement
Chapter 8: Protecting Privacy in the Instant Messaging World: Prying Eyes May Be Reading Over Your Electronic Shoulder
- Real-Life E-Disaster Story: No Expectation of Privacy on Work Computer
- Real Life E-Disaster Story: The E-Love Note Read Around the World
- Sample Privacy Statement
Chapter 9: Use Written Rules and Policies to Enforce Your Strategic Instant Messaging Management Plan
- Real-Life E-Disaster Story: 650 ‘‘Shockingly Explicit’’ Personal E-Mails Lead to Termination
- Sample Personal Use Statement
- Real-Life E-Disaster Story: Personal Use Brings Down the Company E-Mail System
Chapter 10: What Constitutes Appropriate (and Inappropriate) Instant Messaging Content?
- Real-Life E-Disaster Story: Can Your Company or Industry Afford a High-Profile Instant Messaging Gaffe?
- Real-Life E-Disaster Story: It Was No Laughing Matter When the Joke Triggered a Lawsuit
- Real-Life E-Disaster Story: E-Mail Reveals Negative Attitude Toward Women
- Sample Content Statement
- Sample Content Statement
Chapter 11: Retaining Instant Messaging Business Records Is a Legal Necessity—and a Business Challenge
- Real-Life E-Disaster Story: E-Mail Content Delivers Damning Evidence
Chapter 12: How to Manage Instant Messaging Business Record Retention
- Real-Life E-Disaster Story: Failure to Adhere to Policy Costs Millions
- Real-Life E-Disaster Story: Unsurpassed Growth for Unmanaged Instant Messaging.
- Real-Life E-Disaster Story: Personal Messages Return to Haunt Employees Years After Transmission
Chapter 13: Instant Messaging Discovery: Locating Evidence—For or Against You
- Real Life E-Disaster Story: Manufacturer of E-Mail Backup Systems Fails to Back Up Its Own E-Mail
- Real-Life E-Disaster Story: Missing E-Mail Costs Brokerage $100,000
- Real-Life E-Disaster Story: E-Mail Retention Gaffe Triggers $1 Million Fine
Chapter 14: Beware the Destruction of Instant Messaging Evidence
- Real-Life E-Disaster Story: The Investment Banker’s E-Mail Triggers Obstruction of Justice Charge
- Real-Life E-Disaster Story: Company Ruled Negligent for Destroying E-Mail Evidence
Chapter 17: Instant Messaging Is Big on Wall Street
- Real-Life E-Disaster Story: Regulators Turn Their Attention to Instant Messaging
- Real-Life E-Disaster Story: Failure to Retain E-Mail Records Is a Multimillion-Dollar Mistake
Chapter 19: Instant Messaging Regulations Extend to Main Street, Too
- Real-Life E-Disaster Story: University Locks Up Students’ E-Records