Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

If you work in an unregulated industry, content concerns revolve around the use of inappropriate or abusive language that may trigger litigation, the intentional theft or accidental transmission of confidential data, and the unfortunate retention of personal and potentially embarrassing nonbusiness record messages.

Those working in regulated industries (financial services and health care, among others) face additional content-related risks, which are detailed in Part Seven.