| On the Ball: What You Can Learn About Business from America's Sports Leaders |
| By David Carter, Darren Rovell |
| | |
| Publisher | : Financial Times Prentice Hall |
| Pub Date | : February 18, 2003 |
| ISBN | : 0-13-100963-X |
| Pages | : 320 |
| Copyright |
| | | Praise for "On the Ball" |
| | | FINANCIAL TIMES Prentice Hall |
| | | Financial Times Prentice Hall Books |
| | | Acknowledgments |
| | | Introduction: On Deck |
| | | Chapter 1. Building a Business |
| | | | Don't Try This at Home |
| | | | Building a Business |
| | | | The Business Life Cycle |
| | | | Getting Started |
| | | | Patriarchal Leadership |
| | | | Lower-Profile Leadership |
| | | | Bill France: Seizing the Opportunity (Infancy) |
| | | | Financial and Organizational Growth: NASCAR-a-Go-Go |
| | | | NASCAR's Adolescent Years |
| | | | NASCAR Enters "Prime" Time |
| | | | "Prime" Challenges |
| | | | The Changing of the Guard |
| | | | Growing Pains |
| | | | Championship Points |
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| | | Chapter 2. Reaching the Customer |
| | | | Reaching Customers |
| | | | Miller Lite |
| | | | Coca-Cola |
| | | | Apple Computer |
| | | | Gatorade |
| | | | Using Sports to Reach Your "Fans" |
| | | | Market Segmentation |
| | | | Case Study: MasterCard |
| | | | Championship Points |
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| | | Chapter 3. Customer Service |
| | | | Customer Service |
| | | | Customer Service 101 |
| | | | Championship Points |
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| | | Chapter 4. The Personal Branding Process |
| | | | Personal Branding |
| | | | Jack, Joe, Michael, and Tiger |
| | | | Corporate America and the Art of Athlete Branding |
| | | | The Familiar Lance Armstrong |
| | | | Barry Bonds: The Anti-Armstrong? |
| | | | The Relevant Cal Ripken |
| | | | Steve Garvey: The Anti-Ripken? |
| | | | The Esteemed Andre Agassi |
| | | | Anna Kournikova: The Anti-Agassi? |
| | | | And Then There's Michael |
| | | | Shawn Kemp: The Anti-Jordan? |
| | | | Championship Points |
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| | | Chapter 5. Employee Relations |
| | | | A Structure for Employee Relations |
| | | | Championship Points |
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| | | Chapter 6. Building Alliances |
| | | | Strategic Alliances |
| | | | Championship Points |
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| | | Chapter 7. Crisis Management |
| | | | The "Players" in a Crisis |
| | | | Dealing with the Crisis' Players |
| | | | 10 Rules to Live By |
| | | | Moving On |
| | | | Championship Points |
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| | | Chapter 8. Penetrating New Markets |
| | | | The 800-Pound Gorilla |
| | | | Marketing Abroad |
| | | | Emerging Markets |
| | | | Championship Points |
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| | | Chapter 9. Building a Brand |
| | | | The Branding Process |
| | | | Establishing a Brand |
| | | | The Product's Role in Branding |
| | | | (Micro) Managing the Brand |
| | | | Brand Constituents |
| | | | Maintaining the Message |
| | | | Going Global |
| | | | Brand Extensions |
| | | | Championship Points |
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| | | Chapter 10. Repositioning a Business |
| | | | Repositioning |
| | | | Repositioning with an Attitude |
| | | | Leadership and Senior Management |
| | | | Internal Changes and Marketing |
| | | | The Second Coming? |
| | | | Applying the Same Principles and Passions |
| | | | Gaining Public Sector Buy-In |
| | | | Seeking out New Business Opportunities |
| | | | Persuading Customers to Spread the Word |
| | | | Making a Name for Themselves |
| | | | Championship Points |
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| | | Chapter 11. Leadership |
| | | | The Essence of Leadership |
| | | | The Home Stretch |
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