MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem

Exam Objectives in this Chapter:

• Configure the user environment

  • Configure and troubleshoot Fast User Switching

• Configure and troubleshoot local user and group accounts

  • Answer end-user questions related to user accounts

  • Configure and troubleshoot local user accounts

  • Answer end-user questions related to local group accounts

  • Configure and troubleshoot local group accounts

• Troubleshoot system startup and user logon problems

  • Answer end-user questions related to user logon issues

  • Troubleshoot local user logon issues

  • Troubleshoot domain user logon issues

• Troubleshoot security settings and local security policy

  • Answer end-user questions related to security settings

  • Identify end-user issues caused by local security policies such as Local Security Settings and Security Configuration and Analysis

  • Identify end-user issues caused by network security policies such as Resultant Set of Policy (RSoP) and Group Policy

As a desktop support technician (DST), you will be responsible for troubleshooting logon and resource access problems that are associated with local user accounts and security groups. This is particularly important for home and small network users because local accounts provide the primary means for securing resources on a computer in a workgroup setting. In a domain setting, you will not be responsible for creating and managing user accounts and groups, but you should understand how they work because you may be called on to help troubleshoot domain logon and resource access. This chapter covers supporting and troubleshooting local user accounts and security groups. It also covers troubleshooting common local and domain logon problems. Finally, this chapter covers working with local security settings and security policy on a computer running Microsoft Windows XP.

Lessons in this Chapter:

• Lesson 1: Supporting Local User Accounts and Groups

• Lesson 2: Troubleshooting User Logon

• Lesson 3: Supporting Security Settings and Local Security Policy

Before You Begin

Before you begin this chapter, you should have a basic familiarity with working in a Windows-based operating system. To complete the practices in this chapter, you must have a computer running Windows XP Professional.