MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem

Exam Objectives in this Chapter:

• Monitor, manage, and troubleshoot access to files and folders

  • Answer end-user questions related to managing and troubleshooting access to files and folders

  • Monitor, manage, and troubleshoot NTFS file permissions

  • Manage and troubleshoot Simple File Sharing

  • Manage and troubleshoot file encryption

• Manage and troubleshoot access to shared folders

  • Answer end-user questions related to managing and troubleshooting access to shared folders

  • Create shared folders

  • Configure access permission for shared folders on NTFS partitions

  • Troubleshoot and interpret Access Denied messages

• Manage and troubleshoot access to and synchronization of offline files

  • Answer end-user questions related to configuring and synchronizing offline files

  • Configure and troubleshoot offline files

  • Configure and troubleshoot offline file synchronization

Files, folders, and printers are the most commonly accessed resources on a computer or on a network. As a desktop support technician (DST), you must understand how Microsoft Windows XP controls these resources. You must also understand how you can secure and share resources with multiple users on the same computer and with other users on a network. This chapter focuses on supporting file and folder access in Windows XP. You will learn more about supporting printers in Chapter 9, “Managing Local and Network Print Devices in Windows XP.” As a DST, you must understand the tools that Windows XP offers for managing files and folders and how to secure access to these resources.

Lessons in this Chapter:

• Lesson 1: Managing Files and Folders

• Lesson 2: Supporting NTFS Permissions

• Lesson 3: Supporting Shared Folders

• Lesson 4: Supporting Simple File Sharing

• Lesson 5: Supporting Offline Files

Before You Begin

Before you begin this chapter, you should experience working in a Windows operating system and have a basic familiarity with the Windows XP interface. You should also have a computer running Windows XP on which you can experiment with changing various settings.