MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem

Exam Objectives in this Chapter:

• Troubleshoot TCP/IP

  • Answer end-user questions related to configuring TCP/IP settings

  • Configure and troubleshoot manual TCP/IP configuration

  • Configure and troubleshoot automated TCP/IP address configuration

  • Configure and troubleshoot Internet Connection Firewall (ICF) settings such as enable and disable

• Troubleshoot name resolution issues

  • Configure and troubleshoot host name resolution issues on a client computer

  • Configure and troubleshoot NetBIOS name resolution issues on a client computer

• Configure and troubleshoot remote connections

  • Configure and troubleshoot a remote dial-up connection

  • Configure and troubleshoot remote connections across the Internet

  • Configure and troubleshoot end-user systems by using remote connectivity tools

  • Use Remote Desktop to configure and troubleshoot an end user’s desktop

  • Use Remote Assistance to configure and troubleshoot an end user’s desktop

Whether in the home or in a business, you are likely to find networked computers. As a desktop support technician (DST), your responsibilities are to help users connect computers to a network and to troubleshoot network problems when they occur. This chapter provides an overview of Transmission Control Protocol/ Internet Protocol (TCP/IP), the networking protocol that is used on the Internet and on most local area networks (LANs). This chapter also teaches you to configure and troubleshoot network connectivity on a computer running Microsoft Windows XP. You will learn how to protect a network computer with Internet Connection Firewall (ICF). Finally, this chapter introduces you to using Remote Desktop and Remote Assistance to help troubleshoot computers from a remote location.

Lessons in this Chapter:

• Lesson 1: Overview of TCP/IP

• Lesson 2: Troubleshooting Network Connectivity

• Lesson 3: Supporting Internet Connection Firewall

• Lesson 4: Using Remote Troubleshooting Tools

Before You Begin

Before you begin this chapter, you should have experience working in a Windows operating system and a working knowledge of the Windows XP interface. You need to be generally familiar with networking technology and should also have a computer running Windows XP on which you can experiment with changing various settings.