McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)

The purpose of this course is to teach you to support end users who run Windows XP Professional in a corporate environment or Windows XP Home Edition in a home or small business environment, and to prepare you for the 70-272 certification examination. This course assumes that you have approximately 6 months of hands-on experience and the following prerequisite knowledge:

• Basic experience using a Microsoft Windows operating system such as Windows XP

• Basic understanding of Microsoft Office applications and Windows accessories, including Microsoft Internet Explorer

• Basic understanding of core operating system technologies, including installation and configuration

• Basic understanding of hardware components and their functions

• Basic understanding of the major desktop components and interfaces and their functions

• Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings

• How to use command-line utilities to manage the operating system

• Basic understanding of technologies that are available for establishing Internet connectivity