McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)

1.

Which of the following types of updates can you configure the Automatic Updates feature in Windows XP to download and install automatically?

  1. Critical updates for Windows

  2. Windows updates for Windows

  3. Driver updates for Windows

  4. Updates for Microsoft Office applications

2.

A customer calls and tells you that she is having strange problems on her computer. She believes that her computer has a virus. She has antivirus software installed, and the software has not identified a problem. What should you have the user do?

  1. Reinstall the antivirus software.

  2. Boot Windows into Safe Mode and run a virus scan.

  3. Update the antivirus software with the latest virus definitions and run a virus scan.

  4. Run the Windows System File Checker.

3.

You are configuring Automatic Updates for a user. Which of the following are the recommended settings for running Automatic Updates?

  1. Notify Me Before Downloading Any Updates And Notify Me Again Before Installing Them On My Computer

  2. Download The Updates Automatically And Notify Me When They Are Ready To Be Installed

  3. Automatically Download The Updates And Install Them On The Schedule That I Specify

  4. Automatically Download The Updates And Install Them Immediately

Answers

1.

Correct Answers: A

  1. Correct Automatic Updates only downloads and installs critical updates automatically. To locate and download Windows updates and driver updates, you must go to the Windows Update site.

  2. Incorrect Automatic Updates only downloads and installs critical updates automatically. To locate and download Windows updates and driver updates, you must go to the Windows Update site.

  3. Incorrect Automatic Updates only downloads and installs critical updates automatically. To locate and download Windows updates and driver updates, you must go to the Windows Update site.

  4. Incorrect Automatic Updates only downloads and installs critical updates automatically. To locate and download Microsoft Office updates, you must go to the Microsoft Office Online site.

2.

Correct Answers: C

  1. Incorrect This does not help the antivirus software catch a virus that it missed previously.

  2. Incorrect Running the antivirus software from Safe Mode does not make a difference and might not be possible, anyway.

  3. Correct The user should make sure that her virus software is up to date. After any virus issues are resolved, the user should also configure her antivirus software to keep itself updated automatically.

  4. Incorrect The System File Checker checks the integrity of Windows system files; it does not detect viruses.

3.

Correct Answers: C

  1. Incorrect The recommended practice is to configure Windows to automatically download and install updates.

  2. Incorrect The recommended practice is to configure Windows to automatically download and install updates.

  3. Correct You should configure Windows to automatically download and install updates.

  4. Incorrect This is not a valid option for using Automatic Updates.

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