| Table of Contents |
| MCDST Self-Paced Training Kit (Exam 70-272)—Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System |
| About This Book |
| Part 1 - Learn at Your Own Pace |
| Chapter 1 | - | Introduction to Desktop Support |
| Chapter 2 | - | Resolving a Service Call |
| Chapter 3 | - | Troubleshooting the Operating System |
| Chapter 4 | - | Microsoft Outlook and Outlook Express |
| Chapter 5 | - | Supporting Internet Explorer |
| Chapter 6 | - | Installing and Configuring Office Applications |
| Chapter 7 | - | Troubleshooting Office Applications |
| Chapter 8 | - | Common Connectivity Problems |
| Chapter 9 | - | Security and Security Permissions |
| Chapter 10 | - | Protecting the Computer |
| Chapter 11 | - | Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked Computers |
| Chapter 12 | - | Resolving Issues with Locally Attached Devices |
| Part 2 - Prepare For the Exam |
| Chapter 13 | - | Configuring and Troubleshooting Applications |
| Chapter 14 | - | Resolving Issues Related to Usability |
| Chapter 15 | - | Resolving Issues Related to Application Customization |
| Chapter 16 | - | Configuring and Troubleshooting Connectivity for Applications |
| Chapter 17 | - | Configuring Application Security |
| Part 3 - Appendix |
| Appendix A | - | Microsoft Windows XP Service Pack 2 |
| Glossary |
| Index |
| List of Figures |
| List of Tables |
| List of Sidebars |
| CD Content |