McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)

Before taking the exam, review the key topics and terms that are presented in this chapter. You need to know this information.

Key Points

• Icons in the notification area might be hidden. Check behind the arrow before you access the program’s preferences or restart a program.

• Consider regional settings as a possibility when keyboard errors are reported or when users report that symbols do not look right.

• Study the common requests users make that involve folder options. In particular, remember that you can make encrypted and compressed information visible by color in Windows and that many files are hidden by default.

Key Terms

Fast User Switching A feature of Windows XP Home and Professional, available for users who are not members of domains, which makes it possible for users to switch quickly between user accounts without having to actually log off and on or reboot the computer. Running programs do not need to be closed before switching users.

LAN See local area network

local area network (LAN) A group of computers in a small geographic area such as a home, an office, or a floor of an office building. LANs can be workgroups or domains, can connect wirelessly or using Ethernet and a hub, or can connect by more complex connections such as fiber-optic lines.