McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)

Before taking the exam, review the key topics and terms that are presented in this chapter. You need to know this information.

Key Points

• Windows XP offers compatibility features for running older programs. You can run a program in one of four compatibility modes—Windows 95, Windows 98/Me, Windows NT (Service Pack 5), and Windows 2000. You can also configure particular compatibility settings, such as running in 256 colors or in 640 480 resolution.

• In Windows XP, you must have administrative permissions to install most programs. Some programs, such as Office 2003, are good about warning you of this fact before you start the installation; some programs are not.

Key Terms

AutoRecover files Files that are saved automatically when an application shuts down unexpectedly. AutoRecover files can help a user recover a document when the power goes out or when a computer shuts down unexpectedly.

encryption A process for converting plaintext to code for the purpose of security. Encrypted files use scrambled data that makes the file unreadable to everyone except the person who created it. Secure websites use encryption to secure transactions.

macro A set of actions used to automate tasks. Macros are recorded by the end user and are then performed when a specific keystroke or menu selection is made.

personalized menu A menu that shows most recently viewed or used commands. Hidden commands appear after a few seconds. Full menus can be configured if personalized menus are not desired.