McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)

This book has two parts. Use Part 1 to learn at your own pace and practice what you’ve learned with practical exercises. Part 2 contains questions and answers you can use to test yourself on what you’ve learned.

Part 1: Learn at Your Own Pace

Each chapter identifies the exam objectives that are covered within the chapter, provides an overview of why the topics matter by identifying how the information is applied in the real world, and lists any prerequisites that must be met to complete the lessons presented in the chapter.

The chapters are divided into lessons. Lessons contain practices that include one or more hands-on exercises. These exercises give you an opportunity to use the skills being presented or explore the part of the application being described.

After the lessons, you are given an opportunity to apply what you’ve learned in a case scenario exercise. In this exercise, you work through a multi-step solution for a realistic case scenario. You are also given an opportunity to work through a troubleshooting lab that explores difficulties you might encounter when applying what you’ve learned on the job.

Each chapter ends with a short summary of key concepts and a short section listing key topics and terms you need to know before taking the exam. This section summarizes the key topics you’ve learned, with a focus on demonstrating that knowledge on the exam.

You will find sidebars like this one that contain related information you might find helpful. “Real World” sidebars contain specific information gained through the experience of IT professionals just like you.

Part 2: Prepare for the Exam

Part 2 helps to familiarize you with the types of questions you will encounter on the MCP exam. By reviewing the objectives and sample questions, you can focus on the specific skills you need to improve on before taking the exam.

Part 2 is organized by the exam’s objectives. Each chapter covers one of the primary groups of objectives, referred to as Objective Domains. Each chapter lists the tested skills you need to master to answer the exam questions, and it includes a list of further readings to help you improve your ability to perform the tasks or skills specified by the objectives.

Within each Objective Domain, you will find the related objectives that are covered on the exam. Each objective provides you with several practice exam questions. The answers are accompanied by explanations of each correct and incorrect answer.

Informational Notes

Several types of readeraids appear throughout the training kit.

• Tip contains methods of performing a task more quickly or in a not-so-obvious way.

• Important contains information that is essential to completing a task.

• Note contains supplemental information.

• Caution contains valuable information about possible loss of data; be sure to read this information carefully.

• Warning contains critical information about possible physical injury; be sure to read this information carefully.

• See also contains references to other sources of information.

• Planning contains hints and useful information that should help you to plan the implementation.

• On the CD points you to supplementary information or files you need that are on the companion CD.

• Security Alert highlights information you need to know to maximize security in your work environment.

• Exam Tip flags information you should know before taking the certification exam.

• Off the Record contains practical advice about the real-world implications of information presented in the lesson.

Notational Conventions

The following conventions are used throughout this book:

• Characters or commands that you type appear in bold type.

• Italic in syntax statements indicates placeholders for variable information. Italic is also used for book titles.

• Names of files and folders appear in Title caps, except when you are to type them directly. Unless otherwise indicated, you can use all lowercase letters when you type a file name in a dialog box or at a command prompt.

• File name extensions appear in all uppercase.

• Acronyms appear in all uppercase.

• Monospace type represents code samples, examples of screen text, or entries that you might type at a command prompt or in initialization files.

• Square brackets [ ] are used in syntax statements to enclose optional items. For example, [filename] in command syntax indicates that you can choose to type a file name with the command. Type only the information within the brackets, not the brackets themselves.

• Braces { } are used in syntax statements to enclose required items. Type only the information within the braces, not the braces themselves.

Keyboard Conventions

• A plus sign (+) between two key names means that you must press those keys at the same time. For example, “Press ALT+TAB” means that you hold down ALT while you press TAB.

• A comma ( , ) between two or more key names means that you must press each of the keys consecutively, not together. For example, “Press ALT, F, X” means that you press and release each key in sequence. “Press ALT+W, L” means that you first press ALT and W at the same time, and then release them and press L.