McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)

You are a technical support agent at Contoso.com. A user complains that she cannot access websites on the Internet. In investigating the problem, you ask her several questions:

• Are there any sites on the Internet that you can access? No.

• Have you ever been able to access websites on this computer before? Yes.

• Was the computer on the same network, or on a different network when you were able to access websites before? It was at home.

• Have you made any changes recently to Microsoft Internet Explorer or your computer? No.

• What type of Internet connection do you have? Cable modem.

Using everything you have learned in this chapter, what would be your first steps in troubleshooting this problem?