Computing Information Technology: The Human Side

Chapter 1: Navigational Tools in Hypertext Information Retrieval Frames and an Expandable Table of Contents

Table 1: Source Information for 2¬2 ANOVA of Mean Scores on Users' Perceived Degree of Description

Table 2: Source Information for 2¬2 ANOVA of Mean Scores on Users' Perceived Ease of Use

Chapter 3: Techniques for Visualizing Website Usage Patterns with an Adaptive Neural Network

Table 1: A Simple Process for Visualizing Web Usage (Adapted from Perotti & Burke, 2001)

Chapter 5: Social Issues in the Administration of Information Systems Survey Research

Table 1: Survey Instrument Performance Parameters

Table 2: Response Rate - Advantages and Disadvantages Comparing Web-based and Paper and Pencil Surveys

Table 3: Participation Ease - Advantages and Disadvantages Comparing Web-Based and Paper and Pencil Surveys

Table 4: Attractiveness of Survey - Advantages and Disadvantages Comparing Web-based and Paper and Pencil Surveys

Table 5: Novelty Effect - Advantages and Disadvantages Comparing Web-based and Paper and Pencil Surveys

Table 6: Administration Costs — Advantages and Disadvantages Comparing Web-Based and Paper and Pencil Surveys

Table 7: Response Flexibility - Advantages and Disadvantages Comparing Web-Based and Paper and Pencil Surveys

Table 8: Response Time - Advantages and Disadvantages Comparing Web-Based and Paper and Pencil Surveys

Table 9: Population Size - Advantages and Disadvantages Comparing Web-Based and Paper and Pencil Surveys

Table 10: Sample Bias - Advantages and Disadvantages Comparing Web-Based and Paper and Pencil Surveys

Table 11: Instrument Validity — Advantages and Disadvantages Comparing Web-Based and Paper and Pencil Surveys

Table 12: Management of Non-Response Data — Advantages and Disadvantages Comparing Web-Based and Paper and Pencil Surveys

Table 13: Response Error - Advantages and Disadvantages Comparing Web-Based and Paper and Pencil Surveys

Table 14: Summary Parametric Comparison of Web-Based and Paper and Pencil Surveys

Chapter 6: User Interfaces and Markup Language Programming: The Effects of Interaction Mode on User Performance and Satisfaction

Table 1: GLM Analysis of Performance/Online Time: Means by Condition (Minutes)

Table 2: GLM Analysis of System Satisfaction: Means by Condition

Chapter 8: Media Selection and End-User Satisfaction: An Empirical Study of Help-Desk Using SERVQUAL

Table 1: Factors Influencing Perceptions of Service Quality: A Comparison of Conventional and Electronic Media

Table 2: Cluster Analysis of End-Users, Media Choice Pattern

Table 3: Factors Analysis of Independent Variables

Table 4: Results of a One-Way ANOVA by Different Media Choice Group with LSD

Table 5: Results of Hypotheses

Chapter 9: End User Support Usage

Table 1: EUC Support Categorization

Table 2: End User Involvement Partitioning

Chapter 11: Solving Common Business Problems with Microsoft Office®

Table 1: User Satisfaction Survey, n = 8

Chapter 12: Changing a Business School Corporate Culture: Teaching in the 21st Century on a Different Blackboard

Table 1: SOBA-Net Statistics for Fall 2001 Semester

Table 2: SOBA-Net Statistics for 2001–2002 Academic Year

Chapter 13: The Role of the Organizational Context in the Use of a Workflow System: Lessons From a Case Study

Table 1: Summary of the Organizational Factors that Enabled or Constrained the Use of the WS

Chapter 14: Strategic Models for the Delivery of Personal Financial Services: The Role of Infocracy

Table 1: Customer Perceptions

Table 2: Organizational Components

Table 3: Clawson's Management Paradigms

Chapter 15: Role of Behavioral Factors in Strategic Alliances

Table 1: Risk Allocation for Energy Trading

Table 2: Electricity Retailers and Third Party Relationships

Table 3: Major Business Decisions TEL Must Make

Table 4: Structural and Behavioral Differences