Becoming an Employer of Choice(c) Make Your Organisation A Place Where People Want To Do Great Work
Chapter 2: How To Use This Book
- The ham sandwich principle
Chapter 3: Mean What You Say-Making Your Reality Match Your Principles
- Respect others - keep track of development
- Guiding principles - a yardstick for behaviour
- ‘Brightness of Future' - building potential
- High-trust cultures and their impact on cost
Chapter 4: Leadership
- What is the job of a leader?
Bob Henry (CORGI)
- What is the job of a leader?
Liz Walford (Bromford Housing Group)
- What is the job of a leader?
Mark Davies (Honda (UK))
- What is the job of a leader?
John and James Timpson
- Lead by example
Chapter 5: Communication-Creating Colleague Engagement
- Ideas for communication
Chapter 6: Management-The Lifeblood Of Great Company Culture
- Stretching potential
- Hierarchy Honda-style
- Facing the tough decisions
Chapter 7: Recruit for Attitude, Induct for Culture
- Interviewing great-company-style
- Interviewing from a principles base: getting the right people on board
- Interviewing and induction at Microsoft
Chapter 8: Taking Responsibility
- Give plenty of permission
- Everyone makes mistakes
- Being a role model
- Encouraging feedback
- Responsibility requires clear measures
Chapter 9: Building a Sense of Belonging
- Ideas for building belonging
Chapter 10: 360-degree Service-Going The Extra Mile For Everyone
- Ask customers for feedback
- Corporate social responsibility (CSR)