Addressing the Human Capital Crisis in the Federal Government: A Knowledge Management Perspective

Employees

annual performance plan for, 82

as asset, 111, 127

bonding, 87

brainpower of, 1, 11, 151

collective talent of, 1

commitment to knowledge by, 52

competitive edge provided by, 127

costs of replacing, 4

decision making by, 198

delegation of authority, 175, 198–200

developmental opportunities for, 91

education of, 132

empowerment practices

barriers to, 200–203

delegation of authority, 198–200

employee involvement in planning and sharing of performance information, 194–197

employee teams used to accomplish agency missions, 191–194

employee unions, 186–188

implementation issues, 202–203

leadership commitment, 183–186

overview of, 175, 208

training, 188–190

importance of, 1

intrinsic motivation of, 141, 149

lack of buy-in by, 202

lack of trust by, 200–201

performance information shared with, 194–197

rewards for knowledge management, 69, 82–83

statistics regarding, 45–46

training of, 91, 115, 132, 175, 188–190, 203

transformation of, 61–62

turnover of, 24

voluntary departure by, 24

work span for, 4

Employee teams, 191–194

Employee unions

agreements with, 187–188

description of, 175

engaging of, 186–188

joint decision making with, 188

relationship with, 187

Externalization, 87

Extrinsic rewards, 83