Addressing the Human Capital Crisis in the Federal Government: A Knowledge Management Perspective

Fairhall, Lisa, 62

Federal Aviation Administration, 101, 178, 204–205

Federal Emergency Management Agency, 180, 192, 205–206

Federal Executive Institute, 122

Federal government

citizen-centered, 137

GAO Human Capital Report, 169–210

human capital crisis in

cornerstones of, 36

description of, 3

hiring practices, 15–16

information technology employees, 16

outsourcing effects, 28

reasons for, 17–19

shifts in orientation of, 34

statistics regarding, 15–16

success factors for, 36–37

learning strategies for, 35

market-based, 137

performance management, 51–52

reform initiatives, 135–137

results-oriented, 137

university partnerships with, 123, 125

workforce

downsizing of, 18, 28

information technology, 16

reductions in, 17

reforming of, 15–16

retiring of, 15

Federal Highway Administration, 93

Federal Workforce Improvement Act of 2002, 26–28

Feedback, 186

FEMA. see Federal Emergency Management Agency

Ferdinand, Pamela, 16–17

FHWA. see Federal Highway Administration

Figura, Susannah, 6

Fitz-enz, Jack, 52, 130

Foreign governments, 25–26

Fryer, Shari, 129