Addressing the Human Capital Crisis in the Federal Government: A Knowledge Management Perspective

aerospace, 24–25, 25f

chief human capital officer in, 6

competency-based management in, 49–50

competitive advantage in, 24

human capital shortage in

description of, 4

shareholder value effects, 32–33

statistics regarding, 23–24

knowledge sharing in, 151–152

Informal learning, 128

Information technology workforce

retiring of, 16

shortages in, 16

Innovation

description of, 35–36

elements to stimulate, 141

examples of, 144

human capital strategy and, 118

knowledge management and, 139–141

leadership commitment to, 184

organizational renewal through, 141

processes involved in, 140

Integrated Financial Management Program, 58–59, 112–114

Intellectual capital

definition of, 2, 101–102

measuring of, 127, 131–132

university partnering to stimulate, 125–126

Internalization, 87

Internal Revenue Service, 40–42, 178–179, 206–207

International Organization for Standardization 9000, 190

Intrinsic motivation, 141, 149

Intrinsic rewards, 82–83