International Project Management: Leadership in Complex Environments

For issues the end products are:

• Complete database of issues for analysis and tracking;

• Sufficient information to support the timely resolution of issues;

• Documentation of issues, decisions, actions, and follow-up for tracking purposes and accountability;

• Analysis method and results for assessing issues.

End products for lessons learned include the following:

• Usable and appropriate lessons learned with specific guidelines;

• Method for improving and updating the lessons learned through additional experience;

• Defined approach and process for formally ensuring that lessons learned are considered, reviewed, and employed.