Outsourcing for Radical Change: A Bold Approach to Enterprise Transformation

E

Eastman Kodak, 27–28

eBay, 87

Economist Intelligence Unit, 45, 137

Eli Lilly and Company, 255–256

EMC, 246–247

Employment Retirement Income Security Act of 1974, 248

end-to-end performance management, 134–153

committed relationships with, 148–152

incentives in, 146–148

metrics for, 136–137

motivating continuing progress with, 144–146

problems with, 134–136

and tension management, 152–153

transformational-outsourcing metrics for, 137–144

‘‘ennimbling,’’ 78

eXcelerate initiative (Thomas Cook), 205–206

execution skills, 243

expectations

managing, 236

realistic, 176

experience, training and, 205

Expression of Interest (Australia), 231