Outsourcing for Radical Change: A Bold Approach to Enterprise Transformation
O
Officesupplies.com, 93
Official Journal of the European Communities (OJEC), 7
ongoing services, 27
Onslow, Chris, 202
on accountability, 205
on changing mind-sets, 203–204
on cosourcing relationship, 205
on experience and training, 205
Ontario (Canada), 54, 222
operational level phase changes, 206–209
operational visibility, 65–66
organizational change initiative, 37–39
outcome metrics, 138–140, 223
output metrics, 138–140, 223
outside investors, communicating with, 163, 165
outsourcing, 26–42
of critical functions/processes, 38, 40–41
definition of, 26–28
effectiveness of conventional, 34–35
increased use of, 245
transformational vs. conventional, 32–34
see also transformational outsourcing
Outsourcing Journal, 222–223
outsourcing providers, 27, 101–103
Owen, Steve, 155
on communications, 11
on implementation, 20
on relationships, 21
on stakeholders, 7, 10–11
owners, communication with, 166–167
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