Mobile Usability: How Nokia Changed the Face of the Mobile Phone

Q

QCCs (quality control circles), 233

QFD (quality functional deployment), 233

Quality:

responsibility for, 237

user perception of, 219–221

Quality control circles (QCCs), 233

Quality functional deployment (QFD), 233

Quality management, 148–150

“Quick and dirty,” 172

QWERTY keyboard, 29