Apple Training Series: Mac OS X Support Essentials v10.6: A Guide to Supporting and Troubleshooting Mac OS X v10.6 Snow Leopard

The following tools are often used for diagnostics on Mac OS X:

  • Activity Monitor

  • Apple Hardware Test (included on disc with most current Macintosh computers)

  • Apple Service Diagnostic (available to Apple Authorized Service Providers)

  • DigitalColor Meter

  • Disk Utility

  • Display Utilities (available to Apple Authorized Service Providers)

  • MacTest Pro (available to Apple Authorized Service Providers)

  • Network Diagnostics

  • Network Utility

  • System Profiler

  • There are several third-party utilities that are useful for troubleshooting, including Tech Tool Deluxe (available with the purchase of an AppleCare Protection Plan)

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