Apple Training Series: Mac OS X Support Essentials v10.6: A Guide to Supporting and Troubleshooting Mac OS X v10.6 Snow Leopard

The following are common resources to consult for troubleshooting Mac OS X issues:

• User documentation

• Logs (viewable with Console)

• man pages (viewable in Terminal)

• Read Me files

• Mac Help

• AppleCare channel in Sherlock

• Knowledge Base (www.apple.com/support)

• Service Source (available to Apple Authorized Service Providers)

• Internet support communities