Apple Training Series: Mac OS X Support Essentials v10.6: A Guide to Supporting and Troubleshooting Mac OS X v10.6 Snow Leopard

The following are common resources to consult for troubleshooting Mac OS X issues:

  • User documentation

  • Logs (viewable with Console)

  • man pages (viewable in Terminal)

  • Read Me files

  • Mac Help

  • AppleCare channel in Sherlock

  • Knowledge Base (www.apple.com/support)

  • Service Source (available to Apple Authorized Service Providers)

  • Internet support communities

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