Advanced Topics in End User Computing, Vol. 3

Chapter 1: TAM or Just Plain Habit: A Look at Experienced Online Shoppers

Table 1: Item Loading and Error

Chapter 2: Assessing Customer Perceptions of Web Site Service Quality in Digital Marketing Environments

Table 1: Role Differences Between Traditional Customers, IS End Users, and Web Customers

Table 2: Problems Identified in the Literature

Table 3: Examples of Digital Products Purchased by the Respondents

Table 4: Goodness-of-fit Indices for Alternative SERVQUAL Models (n=260)

Table 5: Results of Discriminant Validity Tests: EC-SERVQUAL Dimensions

Chapter 3: On-Line Retailing: What Drives Success? Evidence From Ireland

Table 1: Percent of Sales Leads Generated from Website

Table 2: Organizational Drivers of Website Success

Table 3: Planning Issues Undertaken During Web Design

Table 4: Retail Specific Factors of Website Success

Chapter 4: Website Retailing: Electronic Supply Chain Replenishment

Table 1: Sample Means by Replenishment Option

Table 2: Analysis of Differences

Table 3: Total Units Sold over Time and by Replishment Option

Table 4: Total Units Sold Analyzed Across Months

Table 5: Total Units Sold Count based on the Product Category

Table 6: On-Hand Quantity (Avg) based on the Product Category

Table 7: Order Count (where order>0) based on the Product Category

Chapter 5: A Meta-Analysis Approach Toward the Development of an Integrative Framework for Online Consumer Behavior Research

Table 1: Number of Online Consumer Behavior Studies Published Between 1997 and 2002 in IS Journals

Table 2: Summary Review of Online Consumer Behavior Literature

Table 3: List of Study Variables for the Dependent Variables of Online Consumer Behavior Research

Table 4: Correlation Values for Common Variable Relationships

Table 5: Empirical Literature Supporting Integrative Framework

Chapter 6: Understanding Web Information Search Behavior: An Exploratory Model

Table 1: Research Prepositions Derived from the Model of Web Search

Chapter 7: Motivation and Search Intensity: An Investigation of Online Consumer Search Behavior

Table 1: Regression Analysis Results

Chapter 8: Customer Perceptions of a Thin-Client Micro-Payment System: Issues and Experiences

Table 1: Initial Prototype Performance

Table 2: Prototype Performance after using a Temporary File

Table 3: Qualitative Assessment Summary

Chapter 9: Virtual Reality, Involvement and the Consumer Interface

Table 1: Change in Monthly Sales Figures since Web Site was Redesigned

Chapter 10: Roles of Computer Self-Efficacy and Outcome Expectancy in Influencing the Computer End User's Organizational Commitment

Table 1: Sample Characteristics

Table 2: The Measures, Items, Factor Loadings, Reliabilities, and Shared Variances

Table 3: The Squared Correlations for Pairs of Measures

Chapter 11: Understanding the Hidden Dissatisfaction of Users Toward End User Computing

Table 1: Factors that Influence EUC Satisfaction

Table 2: General User Profile (Otis Elevator Tre Ltd)

Table 3: Service Quality Gap Analysis - Listed by Rank Order Importance Score

Table 4: Satisfied vs. Dissatisfied Users

Chapter 12: Internet Shopping Model and Customer Perceptions: A Study of UK Supermarkets

Table 1: Demographic Profile of Respondents

Table 2: Access to the Internet

Table 3: Factors Affecting Consumers' Shopping Preference

Table 4: Reasons to Dislike Shopping in Supermarkets

Table 5: Reasons against Internet Shopping

Table 6: Reasons for Internet Shopping

Chapter 13: Testing a Self-Directed Model of Organizational Learning in an it Planning Context

Table 1: Reliability Analysis

Table 2: Regression Equations

Table 3: Path Analysis of the Effects of the Planning Norms on IT Planning Effectiveness

Chapter 14: Exploring the Effects of Hardware Performance, Application Design, and Cognitive Demands on User Productivity and Perceptions

Table 1: Example Low- and High-Demand Tasks for Excel, PowerPoint, and Word

Table 2: Platform Details

Table 3: Number of Participants Completing each Task with the Number of Outliers in Parentheses

Table 4: Means for Task Completion Time (in seconds) (Standard deviations in parentheses)

Table 5: Means for Error Rates (Standard deviations in parentheses)

Table 6: Means for t_D (in seconds) (Standard deviations in parentheses)

Table 7: Means for t_N (in seconds) (Standard deviations in parentheses)

Table 8: Means for t_O (in seconds) (Standard deviations in parentheses)

Table 9: Means for Subjective Ratings for the Three Systems (Standard deviations in parentheses)

Chapter 15: The Impact of Computer Processor Speed on End-User Productivity

Table 1: Computer Assignment by Group

Table 2: Descriptive Statistics Number of Questions out of 52 Answered Correctly

Table 3: Descriptive Statistics Number of Questions out of 52 Attempted

Table 4: Improvement in Number of Correct Questions

Table 5: Student t and p-value (Correct)

Table 6: Percent Improvement in Number of Questions Attempted

Table 7: Student t and p-value (Attempted)

Table 8: Percent Improvement in Number of Correct/Attempted Questions

Table 9: Student t and p-value (Correct/attempted)

Chapter 16: An Overview of Acquiring Cognitive Skills While Receiving Spreadsheet Training

Table 1: Mental Processes and Memory Capacities Involved in Specific Tasks

Table 2: Summary of Studies of Spreadsheet Errors

Table 3: Summary of Statistical Analysis of Test Scores (Means, standard deviations, and significance levels for the tests)