Inventing the Organizations of the 21st Century

  1. G. Berreman (1966) cited in Suchman (1987).

  2. Argyris and Sch n 1978.

  3. Lewin 1952, Kwon and Zmud 1987.

  4. Pettigrew 1985.

  5. Not all groupware technologies are flexible and customizable (e.g., fixed-function e-mail systems). We are interested here only in those that are (e.g., Lotus Notes).

  6. DeJean and DeJean 1991, Malone, Lai, and Fry 1992.

  7. Mintzberg 1994, McGrath and MacMillan 1995.

  8. Mintzberg 1987.

  9. Orlikowski 1996.

  10. Orlikowski 1995.

  11. Gallivan, Hofman, and Orlikowski 1994.

  12. Orlikowski 1992.

  13. Orlikowski, Yates, Okamura, and Fujimoto 1995.

  14. Zuboff 1988.

  15. Suchman 1987.

  16. Informal conversation with T.W. Malone, 1996.

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