The Accountable Organization: Reclaiming Integrity, Restoring Trust

e-mail: benefits of, 106; censoring of, 97-98; guidelines for using, 106-107; quality of communication in, 99-100; workplace usage of, 106

emotion: in conflict, 129-130; description of, 110

empathy, 102, 125

employees: accountability by, 67-69; as stakeholders, 23-25; burnout of, 89; buy-in from, 67, 69, 87, 92; ethical standards and, xxiv; external commitment of, 67; input from, 49, 92; integrity of, 168; internal commitment of, 67; leadership by, 94-95; mentoring of, 84; performance improvements, 89; retention of, xxiv; risk taking by, 146-148; trust in, 8-9

ethical decision making, xxii-xxiii

ethics: laws vs., xvi-xvii; organizations with, xvii-xviii

expectations, 171-172

experimentation, 87

eye-level accountability, 16-17

eye-level trust, 6-10, 12