How Great Decisions Get Made: 10 Easy Steps for Reaching Agreement on Even the Toughest Issues

conflict in, 175–183

dynamics of, 143, 147–148

effective, 9

effect of fear on, 15

facilitating, 149–157

intelligent, 3

obstacles in, 1, 7–8

persuasive, 141

rewarding, 123

virtual, 8, 168–173

Technology:

information transmitted by, 11

for virtual teams, 169–173

Ten-Step Improvement Checklist, 191–197

Ten-step process:

applications for, 28–29

assessing, 191–197

in decision-making dynamic, 27–28

development of, 3–6

duration of, 29–30

effectiveness of, 6–7, 9, 97, 190

for e-teams, 168

group size and, 158

to overcome divisiveness, 24–26

persuasive techniques for, 145–146

Quick Use Guide to, 30, 31–32

self-directed, 149–157

sequence of, 139–140

Step #1: Enlist Everyone, 35–46, 135

Step #2: Discover Shared Hopes, 47–60, 135

Step #3: Uncover the Real Issues, 61–71, 135–136, 143

Step #4: Identify All Options, 72–80, 136

Step #5: Gather the Right Information, 81–89

Step #6: Get Everything on the Table, 90–99, 137–138

Step #7: Write Down Choices That Support Shared Hopes, 100–108, 138

Step #8: Map the Solutions, 109–115, 138

Step #9: Look Ahead, 116–121, 139

Step #10: Stay Charged Up, 122–129, 139

trust in, 182

Ten-Step Quotient (TQ), 194, 196, 197

Ten-step survey results, 195–197

30—Minute Miracle, 8, 29, 133–140

Trade*Plus, 23

Trust:

building, 26, 44, 65, 166, 174–183

defined, 175

eroding, 40, 181

within teams, 153, 170