How Great Decisions Get Made: 10 Easy Steps for Reaching Agreement on Even the Toughest Issues

Web tools, virtual team use of, 171, 172

Wheatley, Margaret (Meg), 185

Win-lose dynamics, 16

Win-win dynamics, 18, 22

Working groups. See also Teamwork

control in, 143–144, 157

credibility of, 86

dynamics of, 43–44

large versus small, 137

relationships within, 139

as representatives, 158–167

trust in, 180