How Great Decisions Get Made: 10 Easy Steps for Reaching Agreement on Even the Toughest Issues
Introduction
- BE AN AGENT OF HOPE
Part 1: Making Great Decisions
- FEARS GET IN THE WAY
- HOPES WORK
- BE AN AGENT OF HOPE
Part 2: Ten Easy Steps for Reaching Agreement
- HOW TO USE EACH STEP AND GAIN PRACTICAL VALUE
Step #1: Enlist Everyone: Invite Hidden as Well as Visible Talent and Avoid Creating Enemies
- BE AN AGENT OF HOPE
Step #2: Discover Shared Hopes: Multiply Your Prospects for Success
- BE AN AGENT OF HOPE
Step #3: Uncover the Real Issues: Listen to Thoughts and Feelings
- BE AN AGENT OF HOPE
Step #4: Identify all Options: See the Whole Tree before You Go Out on a Limb
- BE AN AGENT OF HOPE
Step #5: Gather the Right Information: Look Through the Lens of Your Hopes
- HOPES AID EFFECTIVE INFORMATION GATHERING BY:
- BE AN AGENT OF HOPE
Step #6: Get Everything on the Table: 100 Percent Information, Zero Percent Debate
- BE AN AGENT OF HOPE
Step #7: Write Down Choices that Support Shared Hopes: Take the Guesswork Out of Decisions
- BE AN AGENT OF HOPE
Step #8: Map the Solutions: See Clear Results
- BE AN AGENT OF HOPE
Step #9: Look Ahead: Be Prepared with Alternatives
- BE AN AGENT OF HOPE
Step #10: Stay Charged Up: Celebrate Results and Renew Your Hopes
- BE AN AGENT OF HOPE
Strategy #1: Don't Have Time? Try the 30-Minute Miracle
- BE AN AGENT OF HOPE
Strategy #2: Not in Charge? Employ Persuasive Techniques
- BE AN AGENT OF HOPE
Strategy #3: No Guide? Follow the Self-Directed Process
- COMMUNICATION GUIDELINES
- BE AN AGENT OF HOPE
Strategy #4: Very Large Group? Solve Problems the Way You Play the Accordion
- KEY WAYS TO SCALE STEPS #2 AND #3 FOR LARGE GROUPS
- BE AN AGENT OF HOPE
Strategy #5: Can't Get Everyone Together? Be an E-Team
- BE AN AGENT OF HOPE
Strategy #6: Stuck? Dissolve Old Differences and Build Trust
- BE AN AGENT OF HOPE
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