How Great Decisions Get Made: 10 Easy Steps for Reaching Agreement on Even the Toughest Issues

on enlisting everyone, 36–38

on exploring hopes, 48–49

on identifying all options, 73–75

on information exchange, 92–95

on information gathering, 83–84

on looking ahead, 117–118

on mapping solutions, 109–111

on recognizing results, 123–125

on uncovering real issues, 62–63

on written options, 100–102

Celebrations:

for large groups, 166

role of, 127–129

as unifying, 139

Choices, as persuasive technique, 144

Commitment:

lack of, 100, 181

rebuilding, 26

to written options, 103

Communication:

guidelines for, 150–151

spoken versus written, 159

for virtual teams, 172

Community groups:

inclusive approach used by, 38, 39

ten-step process used by, 28, 29

Conference calls, 170, 172

Confidence:

building, 26, 44

eroding, 40

Confidentiality, 104–106, 108

Consensus, 113

Control:

competition for, 53

in groups, 143–144, 157

leadership and, 141–142

of outcomes, 185

quest for, 15, 16, 17

Creativity:

in innovation, 18

tapping into, 27, 143

Credibility:

of products, 136

of working groups, 86, 164, 165