How Great Decisions Get Made: 10 Easy Steps for Reaching Agreement on Even the Toughest Issues

avoiding, 95, 98, 99

as decision-making tactic, 19

drawbacks of, 90–92

moderating, 149–150

nonproductive, 12, 44, 176

Decision making:

change as component of, 118–119, 121

consensus-driven, 113

fear as factor in, 12–21

hopes as factor in, 3, 5, 21–26, 128

ineffective, 11–12, 18

for large groups, 158–167

as linear versus cyclical process, 26

midcourse review of, 120–121

organizational dynamics in, 8

process for (see Ten-step process)

results of, 112

by secret ballot, 104–106, 108

speed of, 133–134, 139

Diversity:

as decision-making factor, 8

of information sources, 88

unifying through shared hopes, 50–51

of viewpoints, 106

Divisiveness:

group dynamics of, 18, 43

overcoming, 24–26, 174–175, 183

shared hopes and, 60

Drawing, to physicalize ideas, 68, 79