How Great Decisions Get Made: 10 Easy Steps for Reaching Agreement on Even the Toughest Issues

effect of fear on, 46

group dynamics and, 43–44

in information gathering, 88

need for, 35–38

practicing, 44–45

of stakeholders, 38–42

of written options, 103

Inclusion Checklist, 45

Information gathering:

to find solutions, 81–84

hopes as focus for, 84–85, 87–89

ineffective, 18

for large groups, 164

presenting results of, 85–86

from stakeholders, 38–42

from unexpected sources, 44

Information sharing:

versus debate, 90–92, 151

via e-mail, 171, 172

for large groups, 165

practice of, 92–100

The Inner Game of Tennis (Gallwey), 147

Innovation:

catalysts for, 76–77, 78

obstacles to, 18

Instant polling, 173

Intelligent teamwork, 3

Issues:

expressing physically, 68

identifying, 61–62, 69–71, 135

presenting versus underlying, 63–66

targeting, 69

unresolved, 82

"I" statements, 70, 150, 151, 181