How Great Decisions Get Made: 10 Easy Steps for Reaching Agreement on Even the Toughest Issues

Media, success stories shared with, 126–127

Meetings:

communication guidelines for, 150–151

for dispersed groups, 169–170, 172

versus e-mail, 171

inclusive approach to, 42–43, 44

for large groups, 159–166

ownership for, 152, 160

shared hopes as focus of, 60

trust breakdown at, 181

Middle managers, organizational role of, 8

Multinational businesses:

decision-making challenges of, 8

ten-step process for, 168–173