Facilitation Basics (ASTD Training Basics)

What’s Inside This Chapter

In this chapter, you’ll learn:

• Why facilitators label some learners as difficult

• How to stop labeling people and start labeling behavior

• About the thought process that drives facilitator reactions to disruptive learner behavior

• About choosing to act on a professional agenda rather than on a personal agenda

• Specific facilitator techniques that manage disruptive behaviors without disrupting the learning.