Practical Service Level Management: Delivering High-Quality Web-Based Services

Index

[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X] [Z]

abandoned shopping carts

abandonment

accelerators

     SSL

access links, passive monitoring

accountability

accuracy

     root-cause analysis

ACE (Application Characterization Environment)

actions

     automated responses. [See also automated responses]

activation

     of management tools

activation/deactivation time

active collection 2nd

active collections

     linkage

active customers

active measurements

active monitoring

activity baselines

adaptability

     instrumentation

adaptive instrumentation

addresses

     IP

agents

     passive monitoring

aggregate behavior

aggregation

     incremental 2nd

aggregation intervals

     measurement 2nd

aggregators

     monitoring

alarms

     de-duplication

alarms. [See also alerts]

alerts

     coordinating

     event management 2nd

         reducing noise 2nd

     prioritization of

     processing

     raw

     reliability

     trip wires 2nd

     verifying

algorithms

     slow start

alters

     filtering

analysis

     FMEA

     process managers

     root-cause

     statistical 2nd

API (application programming interface)

Application Characterization Environment (ACE)

application program interface (API)

application servers

applications

     baselining

    development teams

         interactions between operations 2nd

     existing

    infrastructure

         managing 2nd

     instrumentation 2nd

    legacy

         opacity of

    management

         effect of organizational structures

         instrumentation 2nd

         metrics 2nd

         operational environments

         time lines

         transaction response time 2nd

     management systems integration 2nd

     Netuitive

     network-aware

     ProactiveNet 2nd

Arbor Networks

architecture

     design

         drivers 2nd

         environment evolution 2nd

         heterogeneous systems 2nd

     example of 2nd

     instrumentation

     policies 2nd

    servers

         infrastructure 2nd 3rd 4th

     SNA

     Web service delivery 2nd

     Web services

architetcure

     Web management systems 2nd

arrival rates

artifact reduction

artifact reduction techniques

artifacts

     alerts

     correlation

     eliminating

     reducing

assessment

     headroom

     local impact

association

     of correlation between services

associations

asymmetric routes

Asynchronous Transfer Mode (ATM)

ATM (Asynchronous Transfer Mode)

attacks

     Arbor Networks

     DDoS

         automated defenses

     SYN Flood

attributes

     objects

     policies

audio

auditing

     policies

authentication

authoritative DNS servers

automated defenses

automated operation

automated responses 2nd

automation

     policy-based management 2nd

         architecture 2nd

         design 2nd

         elements 2nd

         need for 2nd

         products 2nd

         service-centric 2nd

availability 2nd

     ROI

     transport services