Practical Service Level Management: Delivering High-Quality Web-Based Services

Index

[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X] [Z]

B2B (business to business) 2nd

B2C (business to consumer) 2nd

B2E (business to employee)

back-office operations

bandwidth

     over-provisioning

     traffic-shaping QoS

     transport services

baselines

     activity

     monitoring

     performance

     ProactiveNet

     revenue

     time slices

beds 2nd

behavior

     customer behavior measurements

     Netuitive

     predicting

     services

benchmarks

     load testing 2nd

best effort servcies

BGP (Border Gateway Protocol)

billing

boosting signals 2nd

bootstrapping

Border Gateway Protocol (BGP)

bottom-up integration

boundaries

     elastic

Brix Networks

brownouts 2nd 3rd

buffering

     dejitter

     jitter

building

     automated responses

building simulation modeling 2nd

business goals for service performance 2nd

business measurements

business process metrics 2nd

business services

     e-business 2nd

         B2B 2nd

         B2C 2nd

         B2E

business to business. [See B2B]

business to consumer. [See B2C]

business to employee. [See B2E]

businesses

     ROI 2nd