Practical Service Level Management: Delivering High-Quality Web-Based Services
Index[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X] [Z] caches 2nd server-side caching 2nd instrumentation calculations confidence intervals NPV candidates automated responses capacity planning 2nd 3rd workload metrics CBQ (class-based queuing) CDN (Content Distribution Network) CDN (content distribution network) cell error ratios census of existing systems change latency characteristics CIM (Common Information Model) 2nd CIR (Committed Information Rate) circuits Frame Relay CIR Cisco QoS Policy Manager (QPM) class-based queuing (CBQ) classes one-way latency Clickstream Technologies client-side caches clocks synchronizing closure criteria policies clusters tools code XML collaboration instrumentation collectors deploying embedding event management 2nd linkage managing measurements monitoring roll-up method services tracking commerce e-business 2nd B2B 2nd B2C 2nd B2E commerical operations 2nd Committed Information Rate (CIR) Common Information Model (CIM) 2nd communication between design and operations effect of organizational structures completion rates, ROI complexity, managing compliance testing components instrumentation instrumentation systems 2nd SLM computation load concurrent sessions statistics concurrent statistics confidence intervals configuration SLAs configuration-centric element management policies connections SSL constant bit rates content content distribution instrumentation content distribution network (CDN) Content Distribution Network (CDN) content managers content servers content switches cookies manipulation coordination of alerts correlation associating of artifacts costs ROI 2nd CRM (Customer Relatinship Management) curves, load customer behavior measurements customer facing Customer Relationship Management (CRM) customer service |
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