Practical Service Level Management: Delivering High-Quality Web-Based Services

Index

[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X] [Z]

e-business services 2nd

     B2B 2nd

     B2C 2nd

     B2E

edge routers

     demarcation points

Edge-Side Includes (ESI)

effective throughput

efficiency

     aggregators

egress filtering

elastic boundaries

elements

     correlation

     instrumentation 2nd

     integrating

     policy-based management 2nd

elimination

     of artifacts

embedding

     collectors

     SAAs

end-to-end response problem, root-cause analysis of

end-user measurements

enforcers

     policies

environments

     evolution of 2nd

     load test beds 2nd

     operational

     SNA

     sticky

error ratios

error-free sconds

errors

escalation time

ESI (Edge-Side Includes)

evaluation

     ROI. [See also ROI]

events

     integration. [See also integration]

    management tools

         activating

     managing 2nd 3rd

         applying Micromuse 2nd

         reducing noise 2nd

     publishing

     real-time handling

     signaling

evolution of environments 2nd

existing applications

existing systems

     baselining

     optimizing

existing systems, census and documentation of

expanding services

extensible markup language (XML) 2nd

external role of IT groups