Practical Service Level Management: Delivering High-Quality Web-Based Services

Index

[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X] [Z]

macro/micro-level, QoS

management

     aggregators

    applications

         effect of organizational structures

         infrastructure 2nd

         instrumentation 2nd

         metrics 2nd

         operational environments

         time lines

         transaction response time 2nd

     complexity

     CRM

     demarcation points

     digital certificates

     events 2nd 3rd

         applying Micromuse 2nd

         redusing noise 2nd

     instrumentation

         components 2nd

         modes

         time slices

         trip wires 2nd

     new technologies 2nd

     NMOS

     phased implementations

         incremental aggregation 2nd

         initial project selection 2nd

         planning 2nd

     policy-based 2nd

         architecture 2nd

         design 2nd

         elements 2nd

         need for 2nd

         products 2nd

         service-centric 2nd

     problem management metrics

     real-time operations

         automated responses 2nd

         browouts

         commercial 2nd

         proactive 2nd

         reactive 2nd

         root-cause analysis 2nd 3rd

         triage 2nd

         virtualized resources 2nd

     real-time service metrics

     services 2nd

    SLM

         components

         overview of 2nd 3rd 4th

     SNMP

     systems integration 2nd

    technologies

         integrating

     tools 2nd

         activating

     transport infrastructure 2nd

         data flow control 2nd

         metrics 2nd

         QoS 2nd

     Web system archiecture 2nd

manual association of correlation of services

maximum burst size

Mean Opinion Score (MOS)

Mean Time Between Failures (MTBF)

Mean Time To Repair (MTTR)

measuerments

     service performance 2nd

measurement

     capacity

     providers

     validation 2nd

measurement granularity

     aggregation intervals 2nd

     sampling frequency 2nd

     scope 2nd

measurements

     active

    artifacts

         reducing

     baselining

     benchmarks 2nd

     business

     collectors

     customer behavior

     demarcation points

     end-user

     instrumentation

     passive

     policies

     quality service

     reporting tools

     time slices

Mercury Interactive Astra SiteManager tool

mesaurements

    SAAs

         embedding

mesurements. [See also metrics]

methods

     objects

metrcis

     real-time service management

metrics

    applications

         management 2nd

     business process 2nd

     performance 2nd

     problem management

     SLA

     techincal 2nd

     transport services 2nd

     workload

MIB (Management Information Base)

Micromuse

     applying 2nd

middle mile

mission statements, ROI. [See also ROI]

Mnaagement Information Base (MIB)

modeling

     simulation 2nd

         building 2nd

         performance

         reporting

         validating

modeling services

models

     ROI. [See also ROI]

modems

     processing delays

moderate priority level

modes

     instrumentation

         time slices

         trip wires 2nd

modification

     services

     thresholds

monitoring

     active

     baselines

     groups

     intelligent

     passive 2nd

     services 2nd

         instrumentation design 2nd

     transactions

    variables

         triggering alerts

MOS (Mean Opinion Score)

moving

     applications

MPLS 2nd

MTBF (Mean Time Between Failures)

MTTR (Mean Time To Repair)

multi-homed servers

multimedia

     rebuffering

multimedia streams

     quality

multiple locations, active probes

multiple servers

     architecture 2nd

multiple service providers