Practical Service Level Management: Delivering High-Quality Web-Based Services

Index

[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X] [Z]

objects

oncurrent user session initiation attempts

one-way latency

opacity of legacy applications

operating systems

     NMOS

operational business decisions. [See also management]

operational environments

operational technical decisions. [See also management]

operations 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th 13th 14th 15th 16th 17th 18th

     back-office

    design groups

         communication between

     interaction with development teams 2nd

     long-term

     performance envelope 2nd

Operations Support Systems (OSS)

OPNET Flow Analysis

OPNET Network Editor

optimization

     existing systems

Orchestream Service Activator

order tracking

organizational structures, effects of

OSS (Operation Support Systems)

outlying measurement

over-provisioning