Practical Service Level Management: Delivering High-Quality Web-Based Services

Index

[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X] [Z]

SAA (Service Assurance Agent)

     embedding

sampling frequency 2nd

     measurement 2nd

scaling

    aggregatorslmonitoring

         aggregators

scheduled reviews

scope

     measurement 2nd

scripts

     transaction load-test 2nd

Secure Sockets Layer (SSL)

security

     authentication

     DDoS attacks

selection

    candidates

         automated responses

     of instrumentation

     of thresholds

semantics

sensitivities

sensitivities, performance

sensitivity

serialization

     delays

server-side caches 2nd

servers

     application

     database

    infrastructure

         architecture 2nd

     instrumentation 2nd

     response time

     Web

         instrumentation

Service Assurance Agent (SAA)

     embedding

Service Assurance Agent (SAA)lSAA (Service Assurance Agent)

Service Level Agreement (SLA)

Service Level Agreements (SLAs)

Service Level Management. [See SLM]

service providers

     elastic boundaries

service-centric policies 2nd

services

     behavior

     census

     collectors

    correlation

         associating

     disruptions

         event management 2nd

         troubleshooting

     e-business services 2nd

         B2B 2nd

         B2C 2nd

         B2E

     incremental aggregation

     instrumentation 2nd

         monitoring design 2nd

         tracking

     integrating

     management 2nd

     measurement

     modeling

     modifying

     performance 2nd

     performance envelope 2nd

     quality measurement

     technical metrics 2nd

     tracking

    transport

         data flow control 2nd

         metrics 2nd

         QoS 2nd

    Web

         architecture

         delivery architecture 2nd

     webbed 2nd

servies

     expanding

sessions

     persistence

sever priority level

shaping

    traffic

         QoS. [See also QoS]

shelfware

signaling

     events

signals

     boosting 2nd

Simple Network Management Protocol (SNMP) 2nd 3rd

simulation modeling 2nd

     building 2nd

     performance

     reporting

     validating

single-function modules

SLA 2nd

    measurement granularity

         aggregation intervals 2nd

         sampling frequency 2nd

         scope 2nd

     measurement validation 2nd 3rd 4th

     metrics

         technical metrics 2nd

     statistics

SLA (Service Level Agreement) 2nd

     alerts

SLAs

     configuring

SLAS

     reports

SLAs (Service Level Agreements)

SLM (Service Level Management)

     components

     overview of 2nd 3rd 4th

slow start algorithm

slow-start approach, traffic-shaping QoS

SNA (System Network Architecture) 2nd

SNMP (Simple Network Management Protocol) 2nd 3rd

soft benefits

     ROI

source persistence

speed

     demands of 2nd

     root-cause analysis

spoofing 2nd

SSCPs (System Services Control Points)

SSL

     session ID persistence

SSL (Secure Sockets Layer)

staffing

     ROI

staffing costs

starving out best effort services

statistical analysis 2nd

statistics

     concurrent sessions

     SLA

sticky environments

stream quality

streaming

    multimedia

         rebuffering

streaming classes

     collectors

superficial integration. [See also integration]

supply-side (server status) criteria

supression

     IP source address spoofing

sustainable cell rates

switches

     content

     instrumentation 2nd

     NetScaler

switching

     CDN

SYN Flood attacks

synchronization

     GPS

syntax

     SNMP

synthetic (virtual) transactions

synthetic transactions

system architecture

     design

         drivers 2nd

         environment evolution 2nd

         heterogeneous systems 2nd

     example of 2nd

     Web service delivery 2nd

System Services Control Points (SSCPs)

systems

     instrumentation 2nd

systems integration 2nd

Systems Network Architecture (SNA) 2nd