Practical Service Level Management: Delivering High-Quality Web-Based Services

Chapter 15. Future Developments

This final chapter offers some closing thoughts about future directions of Service Level Management (SLM). As a rich area, it is evolving in several directions. Topics covered in this chapter are as follows:

  • The demands of speed and dynamism in the new management environment

  • The evolution of management systems integration

  • Architectural trends for Web management systems

  • Business goals for service performance

  • The search for the best tools

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