Six Sigma Tool Navigator: The Master Guide for Teams

2017-07-07 02:10:07

AKA

N/A

Classification

Planning/presenting (PP)

Tool description

The Basili data collection method is a process of establishing a performance measurement system that can be applied throughout the organization. First introduced by V. R. Basili (1984), this eight-step model interlocks goals with performance questions and with metrics that respond to the questions stated.

Typical application

To create specialized metrics that will measure goal attainment.

To design a data collection methodology that is supportive of performance measurement requirements.

Problem-solving

	Select and define problem or opportunity
	Identify and analyze causes or potential change
	Develop and plan possible solutions or change
→	Implement and evaluate solution or change
→	Measure and report solution or change results
	Recognize and reward team efforts

Typically used by

	Research/statistics
	Creativity/innovation
4	Engineering
3	Project management
	Manufacturing
	Marketing/sales
	Administration/documentation
	Servicing/support
1	Customer/quality metrics
2	Change management

links to other tools

before

Process analysis

Information Needs Analysis

Major program status

Delphi Method

Qestionnaires

after

Objectives matrix (OMAX)

Run-it-by

Data collection strategy

Action plan

Surveying

Notes and key points

Step-by-step procedure

STEP 1 A team is assembled for the purpose of determining data collection goals. See example Data Collection for Integrated Product Development (IPD).

STEP 2 Answers to a list of questions are brainstormed. These questions point to specific data requirements necessary to measure goal attainment aspects.

STEP 3 To provide specific performance data, metrics are developed and documented.

STEP 4 An easy-to-use data collection form is designed.

STEP 5 The data collection and validation process is started.

STEP 6 Collected data are analyzed for anomalies.

STEP 7 Results are communicated to process owners and other involved groups.

STEP 8 The team determines how the results of perfomance measurement can be utilized to improve processes.

Example of tool application

Data Collection for Integrated Product Development (IPD)
Goal 1: Compile benchmarking data Question 1: What is average cycle time for process "A"? Matric 1: Reduce process "A" cycle time by 35% by xx/xx/xx Metric 2: Map key processes by xx/xx/xx Goal 2: Acquire IPD customer input data Question 2: How many QFD matrices are required? Metric 3: House of Quality matrix completed by xx/xx/xx Metric 4: Determine internal capability by xx/xx/xx Question 3: How can suppliers meet requirements? Metric 5: Determine supplier capability by xx/xx/xx Metric 6: Verify supplier parts Cp data for X–Y–Z
Notes: Partial data collection plan. Same metric answers two different questions.

Data Collection for Integrated Product Development (IPD)

Goal 1: Compile benchmarking data
- Question 1: What is average cycle time for process "A"?
  - Matric 1: Reduce process "A" cycle time by 35% by xx/xx/xx
  - Metric 2: Map key processes by xx/xx/xx

Goal 2: Acquire IPD customer input data
- Question 2: How many QFD matrices are required?
  - Metric 3: House of Quality matrix completed by xx/xx/xx
  - Metric 4: Determine internal capability by xx/xx/xx
- Question 3: How can suppliers meet requirements?
  - Metric 5: Determine supplier capability by xx/xx/xx
  - Metric 6: Verify supplier parts Cp data for X–Y–Z

Notes: Partial data collection plan. Same metric answers two different questions.